Our Chat Queue Feature Organizes Event Networking

If you want to host a successful event, networking is an essential ingredient in the recipe for success. Networking is one of the most arresting features of an event. It lets users connect with key influencers from the industry as well as experts from different niches.

As an event host, you want to deliver a seamless networking experience to your attendees. Effortless networking requires great effort and planning, so it is satisfying for attendees and representatives.

At vFairs, we always strive to purvey the best features so you can host successful events. Our in-house Chat Queue feature is sure to help organize and manage chat networking at your event. 

With this new feature, you can manage high chat volume minus the frustration of missing any attendee eager to talk to you. Let’s take a look at how the chat queue can benefit your event networking.

This animation shows the chat queue feature on the vFairs platform
This animation shows the chat queue feature on the vFairs platform

Manage Event Chat Seamlessly

As soon as networking begins, users look forward to getting in touch with recruiters or exhibitors showcasing products or services. While many users are ready to chat with booth representatives, the latter may not have the bandwidth to accommodate multiple chats at once.

This is where the Chat Queue feature comes in handy. Chat queueing makes it convenient for representatives to manage the influx of chat requests and attendees also have an update on the occupancy of representatives. Active and Queued chats make it simple for representatives to organize and manage their chats. 

Communicate Clear Timelines 

The Chat Queueing feature offers transparent timelines to representatives and exhibitors for wait time. The active chats and queued messages assist representatives in keeping track of ongoing and upcoming chats so they can prepare ahead of time before moving on to a different conversation. 

Attendees can also view their wait time in the queue and know they are up next for a chat. Making it convenient for attendees and representatives to stay clear of their chat timelines.

Program Timed-Chats

As soon as an event goes live and chat rooms open, it gets bustling in no time. Each user expects to have a wholesome event experience, especially when it comes to networking. Representatives want to attend as many chats as they can, and attendees want to connect with as many representatives as possible. Checking off all these boxes is no easy task but chat queueing orchestrates these details for you. 

You have the ability to set a time limit for each chat through our backend. As soon as a representative initiates a chat, the timer starts ticking to the limit you set. 

This illustration shows the backend settings for the chat queueing feature
This illustration shows the backend settings for the chat queueing feature

Set Limits to Manage Chat Volume

With the Chat Queueing feature, you can decide the number of concurrent chats each representative can serve. Any chats following concurrent chats go into a queue. Even when a chat becomes active, representatives have a “Start” button to initiate the chat. Consequently, attendees view the number they have in a queue with a timer showing when their chat goes live. 

This illustration shows the start button for the chat queue
This illustration shows the start button for the chat queue

Send Automated Responses with the vFairs Bot

Having a chatbot in a chat platform streamlines communication by providing preliminary information to users coming to chat. The vFairs Bot does the same and provides timely updates to users with details such as availability status, the waiting time, automated responses if the representative is busy, exit option, and the position in the chat queue. 

The vFairs bot facilitates you by communicating with users before the actual conversation begins so users do not have to worry about representatives not attending to their chat. 

This illustration shows automated responses from the vFairs bot in a chat
This illustration shows automated responses from the vFairs bot in a chat

Help Representatives with Time-Management

Booth representatives have a lot on their plate during a live event. They attend to visitors at their booth and stay in the general chat area while managing 1:1 chat appointments. This kind of multitasking requires efficient time management. Chat Queueing improves communicative efficiency so representatives can attend to chats, take appointments, and be present at their booths. Moreover, it gives clarity to attendees in terms of time.

This illustration shows a message from the vFairs bot on wait time in the chat queue
This illustration shows a message from the vFairs bot on wait time in the chat queue

And if it gets overwhelming to manage a queue or you have to attend a session, you can pause the queue in the chat platform, and pick back up as soon as you resume.

This illustration shows the Pause Chat Queue option present within the Chat queue feature
This illustration shows the Pause Chat Queue option present within the Chat queue feature

The attendees, on the other hand, receive a notification right away that the queue has been paused.

This illustration shows how the Pause Chat Queue message appears to a user
This illustration shows how the Pause Chat Queue message appears to a user

Take Conversations Further with Chat Extension

Chat Queueing not only allows you to streamline event communication with you in charge or concurrent and live chats, but it also gives you the option to extend chats. Midway through a chat, you can extend your chat by prompting the extension button appearing on top of the chat window. 

You can determine chat extension timing through our backend. Once you click on the extension button, the duration which you set on the backend gets added to the total chat time, extending your chat time.

This gives you control over how you want to drive conversations further.

This illustration shows the extension option within the Chat Queue feature
This illustration shows the extension option within the Chat Queue feature

Conclusion

With its ability to streamline and organize chats, the Chat Queueing feature gears your event towards success and gives attendees a satisfying networking experience.

Curious to learn more?

Contact us today!
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Our Chat Queue Feature Organizes Event Networking

Rida Stephen

Rida is a Technical Content Writer at vFairs and has been part of the organization for over a year. She comes with 3 years of experience in content writing through her work with tech startups and development organizations. When not near content, you'll find her writing poems, watching YouTube, or in the kitchen playing Masterchef!

About

Our Chat Queue Feature Organizes Event Networking

Rida Stephen

Rida is a Technical Content Writer at vFairs and has been part of the organization for over a year. She comes with 3 years of experience in content writing through her work with tech startups and development organizations. When not near content, you'll find her writing poems, watching YouTube, or in the kitchen playing Masterchef!
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