Soutien à la clientèle

Get Exceptional Customer Support For Every Event

At vFairs, we offer live support onsite and 24/7 virtually, available whenever you need it. From planning to execution & wrap-up, our expert team is ready to assist you, ensuring your event runs smoothly.

Des organisations de premier plan lui font confiance. Reconnu par Gartner et G2.

Dedicated Support Available On-Demand For All Stages Of Your Event

Our support team works with you to enhance branding & design, onboard exhibitors, and explore innovative use of event tools, so you can deliver an exceptional event.

Email & Chat Support

Get Instant Help with 24/7 Chat and Email Support

  • Access instant technical support anytime through live chat and email.
  • Get immediate troubleshooting for virtual platform navigation, live sessions, and exhibitor booths.
  • Ensure a seamless experience for attendees, speakers, and organizers, no matter the hour.
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Project Management

Let A Dedicated Project Manager Handle Onboarding & Training

  • Work directly with an experienced project manager from kickoff to event day.
  • Receive strategic guidance on platform setup, branding, attendee engagement, and best practices.
  • Schedule detailed onboarding calls, tech checks, speaker briefings, and rehearsals.
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Soutien sur place

Ensure Flawless In-Person Events With Expert Onsite Support

  • Faites venir les techniciens vFairs directement sur votre site pour une assistance technique en temps réel.
  • Support registration desk setup, badge printing, onsite check-ins, exhibitor booths, and live sessions.
  • Résoudre rapidement les problèmes techniques sur le terrain, afin de garantir une expérience sans faille aux participants.
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AI Chatbot

Answer Questions in a Flash With AI-Powered Chatbot

  • Leverage our AI Event Assistant Chatbot to get answers to FAQs instantly during live events.
  • Provide support for agenda queries, session links, tech troubleshooting, and venue information.
  • Reduce live support load while maintaining high attendee satisfaction.
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Knowledge Base

Empower Users With A Knowledge Base With Step-by-Step Guides

  • Support your team and attendees with a searchable library of help articles and videos.
  • Cover everything from event registration and platform access to troubleshooting and networking.
  • Provide proactive education to minimize support requests and improve user confidence.
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Support Portal

Log Feedback And Issues With A Centralized Support Portal

  • Submit and track technical issues, feature requests, and feedback through a centralized portal.
  • Receive regular status updates and transparent timelines for resolution.
  • Stay connected to the vFairs support team even post-event for continuous improvement.
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“This is a high-quality product with excellent customer service by trained Program Managers. There were very few IT issues and any questions were answered almost immediately! We felt like we were a priority to the team!”

Kristy K.
  • Senior Vice President, Education & Operations

“We received individual attention from our project manager during setup and throughout the live event. He met with our point of contact regularly to keep us on track and took care of everything that came up during our event quickly and professionally. It took a lot of stress off the planning committee.”

Margery S.
  • Board Secretary, Conference Planning Committee Member

Tous les aspects de la plateforme vFairs m'ont impressionné. Les graphiques élégants, le processus de construction simple et l'assistance 24 heures sur 24 d'un chef de projet dévoué ont rendu l'ensemble du processus facile à naviguer et si agréable.

Leeann M.
  • Coordinateur de la formation

Leurs excellentes compétences en matière de service à la clientèle ont été mises à profit pour aider mon équipe à utiliser la plateforme virtuelle fournie par vFairs. Nous avons utilisé la plateforme vFairs à d'innombrables reprises et, comme toujours, l'équipe vFairs se surpasse.

Roslyn Y.
  • Président et fondateur
Tous les témoignages de clients
Visite guidée des produits vFairs

Expérience d'une démonstration de produit en direct

Démonstration de tous les produits vFairs - Transformer l'industrie de l'événementiel grâce à des solutions intuitives

Plate-forme d'événements virtuels

Plate-forme d'événements virtuels

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Inscription et billetterie

Inscription et billetterie

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Application mobile pour les événements

Application mobile pour les événements

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Application d'impression de badges

Application d'impression de badges

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Application de capture de prospects

Application de capture de prospects

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Changer la donne
Événements virtuels, hybrides et en personne

Que vous organisiez des événements en ligne, sur site ou les deux, vFairs offre une plateforme d'événements personnalisable et des solutions techniques pour rendre vos événements épiques.

Contacter les ventes