Dedicated Support Available On-Demand For All Stages Of Your Event
Our support team works with you to enhance branding & design, onboard exhibitors, and explore innovative use of event tools, so you can deliver an exceptional event.
Email & Chat Support
Get Instant Help with 24/7 Chat and Email Support
- Access instant technical support anytime through live chat and email.
- Get immediate troubleshooting for virtual platform navigation, live sessions, and exhibitor booths.
- Ensure a seamless experience for attendees, speakers, and organizers, no matter the hour.
Project Management
Let A Dedicated Project Manager Handle Onboarding & Training
- Work directly with an experienced project manager from kickoff to event day.
- Receive strategic guidance on platform setup, branding, attendee engagement, and best practices.
- Schedule detailed onboarding calls, tech checks, speaker briefings, and rehearsals.
Onsite Support
Ensure Flawless In-Person Events With Expert Onsite Support
- Bring vFairs technicians directly to your venue for real-time tech support.
- Support registration desk setup, badge printing, onsite check-ins, exhibitor booths, and live sessions.
- Quickly resolve technical issues on the ground, ensuring a flawless attendee experience.
AI Chatbot
Answer Questions in a Flash With AI-Powered Chatbot
- Leverage our AI Event Assistant Chatbot to get answers to FAQs instantly during live events.
- Provide support for agenda queries, session links, tech troubleshooting, and venue information.
- Reduce live support load while maintaining high attendee satisfaction.
Knowledge Base
Empower Users With A Knowledge Base With Step-by-Step Guides
- Support your team and attendees with a searchable library of help articles and videos.
- Cover everything from event registration and platform access to troubleshooting and networking.
- Provide proactive education to minimize support requests and improve user confidence.
Support Portal
Log Feedback And Issues With A Centralized Support Portal
- Submit and track technical issues, feature requests, and feedback through a centralized portal.
- Receive regular status updates and transparent timelines for resolution.
- Stay connected to the vFairs support team even post-event for continuous improvement.
“This is a high-quality product with excellent customer service by trained Program Managers. There were very few IT issues and any questions were answered almost immediately! We felt like we were a priority to the team!”
Kristy K.
- Senior Vice President, Education & Operations
“We received individual attention from our project manager during setup and throughout the live event. He met with our point of contact regularly to keep us on track and took care of everything that came up during our event quickly and professionally. It took a lot of stress off the planning committee.”
Margery S.
- Board Secretary, Conference Planning Committee Member
Every aspect of the vFairs platform impressed me. The sleek graphics, the simple build process and the round the clock support from a dedicated Project Manager made the entire process easy to navigate and so enjoyable.
Leeann M.
- Training Coordinator
Their great customer service skills were used to assist my team when utilizing the virtual platform that vFairs provide. We have utilized the vFairs platform on countless occasions and as always, the vFairs team goes above and beyond.
Roslyn Y.
- President and Founder
What Else Can You Do with vFairs?
Manage Abstracts & Speakers
Simplify abstract submissions, speaker scheduling and event agenda management.
Event Registration & Ticketing
Grow attendance with custom registration forms and event sites, ticketing tiers, promos and coupons.
Mobile Event App
Keep attendees informed and engaged anywhere with a custom-built mobile event app.
Lead Capture & CRM Integration
Maximize ROI with smart lead tracking, sync leads’ data with CRM and nurture them with ease.
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Ready to Run Your Next Event With Expert Support at Every Step?
See how the vFairs support team works alongside yours, from the kickoff call to the post-event wrap-up.