Customer Support

Get Exceptional Customer Support For Every Event

At vFairs, we offer live support onsite and 24/7 virtually, available whenever you need it. From planning to execution & wrap-up, our expert team is ready to assist you, ensuring your event runs smoothly.

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Trusted by top organizations & recognized on G2

Dedicated Support Available On-Demand For All Stages Of Your Event

Our support team works with you to enhance branding & design, onboard exhibitors, and explore innovative use of event tools, so you can deliver an exceptional event.

Email & Chat Support

Get Instant Help with 24/7 Chat and Email Support

Access instant technical support anytime through live chat and email.
Get immediate troubleshooting for virtual platform navigation, live sessions, and exhibitor booths.
Ensure a seamless experience for attendees, speakers, and organizers, no matter the hour.

Project Management

Let A Dedicated Project Manager Handle Onboarding & Training

Work directly with an experienced project manager from kickoff to event day.
Receive strategic guidance on platform setup, branding, attendee engagement, and best practices.
Schedule detailed onboarding calls, tech checks, speaker briefings, and rehearsals.

Onsite Support

Ensure Flawless In-Person Events With Expert Onsite Support

Bring vFairs technicians directly to your venue for real-time tech support.
Support registration desk setup, badge printing, onsite check-ins, exhibitor booths, and live sessions.
Quickly resolve technical issues on the ground, ensuring a flawless attendee experience.

AI Chatbot

Answer Questions in a Flash With AI-Powered Chatbot

Leverage our AI Event Assistant Chatbot to get answers to FAQs instantly during live events.
Provide support for agenda queries, session links, tech troubleshooting, and venue information.
Reduce live support load while maintaining high attendee satisfaction.

Knowledge Base

Empower Users With A Knowledge Base With Step-by-Step Guides

Support your team and attendees with a searchable library of help articles and videos.
Cover everything from event registration and platform access to troubleshooting and networking.
Provide proactive education to minimize support requests and improve user confidence.

Support Portal

Log Feedback And Issues With A Centralized Support Portal

Submit and track technical issues, feature requests, and feedback through a centralized portal.
Receive regular status updates and transparent timelines for resolution.
Stay connected to the vFairs support team even post-event for continuous improvement.

The Perfect Solution For Any Event

In-Person Events

Full staffing for registration, booths, badge printing & session mgmt.

Hybrid Events

Onsite & virtual support to ensure smooth event experiences.

Virtual Events

24/7 tech support, live troubleshooting & AI chatbot.

Webinars & Conferences

Dedicated PMs and live chat support to maximize engagement.

What Else Can You Do with vFairs?

Manage Abstracts & Speakers

Simplify abstract submissions, speaker scheduling and event agenda management.

Event Registration & Ticketing

Grow attendance with custom registration forms and event sites, ticketing tiers, promos and coupons.

Mobile Event App

Keep attendees informed and engaged anywhere with a custom-built mobile event app.

Lead Capture & CRM Integration

Maximize ROI with smart lead tracking, sync leads’ data with CRM and nurture them with ease.

“We've been working with vFairs for over 4 years now and in that time we have pulled off dozens of virtual events. What I like best about vFairs is that they are always moving forward and always helping up accommodate our needs within our budget. They understand our process to constantly set us up for success.“

Annie McKenzie

Virtual Programs Sr Coordinator

All Video Testimonials

“The client support from the vFairs staff is very beneficial and they are willing to accommodate all possible requests, even at the last minute. They provide great technical support pre-, during and post events, with easy-to-follow guidance and regular check-ins.”

Senior Director of Capacity Building Assistance

“This is a high-quality product with excellent customer service by trained Program Managers. There were very few IT issues and any questions were answered almost immediately! We felt like we were a priority to the team!”

Kristy K.

Senior Vice President, Education & Operations

“The quality and level of customer support is exceptional and to have the same Project manager accompany us along the whole process from inception to going live is much appreciated. It was such a relief to have a competent, friendly, and professional team help us create a flawless, smooth and successful event. The investment is completely worth it.”

- Administrator in Hospital & Health Care

“We received individual attention from our project manager during setup and throughout the live event. He met with our point of contact regularly to keep us on track and took care of everything that came up during our event quickly and professionally. It took a lot of stress off the planning committee.”