Hopin Review (Now RingCentral Events): Features & Alternatives

Hopin built its reputation as a reliable management platform for virtual and hybrid events. Since RingCentral acquired it in 2023 and rebranded it as RingCentral Events, it has become part of a broader communications portfolio.

This Hopin review covers what the platform offers, how it performs across event types, and how it compares to alternatives. So you can decide whether it’s the right fit for your next event.

Why Trust This Review

vFairs has been building and delivering event technology since 2016, across thousands of in-person, hybrid, and virtual events. Our team has worked alongside organizers running intimate 200-person trade shows and sprawling multi-day global conferences. This hands-on experience gives us a practical, ground-level perspective on where event platforms perform and where they quietly fall apart.

Plus, we’re actively involved in the event planning community, keeping track of what practitioners are saying on platforms like G2, Capterra, and Gartner. What you’re reading here is grounded in that real-world experience, combined with verified user sentiment, not just another features list.

What is Hopin (Now RingCentral Events)?

Hopin was built as a virtual event management platform designed to replicate the experience of an in-person event with meaningful interactions, engagement tools, and networking. All delivered entirely online.

In 2023, RingCentral acquired Hopin, rebranding it as RingCentral Events. The platform is now part of RingCentral’s broader video and communications ecosystem, alongside its meetings, webinars, and rooms products.

Hopin, as a standalone brand, no longer operates the events business. What remains is a capable virtual and hybrid event platform, developed and supported under RingCentral’s ownership.

Key Hopin Features

Virtual Venues: A navigable online event environment with a reception, stages, breakout sessions, and expo booths. There are also engagement tools, with polls, quizzes, 1:1 chat, and group video networking built in.

Live Production: A built-in production studio for broadcasting live or pre-recorded content with custom branding, speaker green room support, multi-speaker management, and branded overlays and graphics.

Event Marketing: A drag-and-drop canvas for building and updating landing pages and event pages using customizable content blocks. Live edits are available directly from the dashboard.

Integrations: A built-in app store with connectors for HubSpot, MailChimp, Kahoot, Miro Whiteboard, GoFundMe, and other CRM and engagement tools. Custom integrations may require technical support to configure correctly.

Hopin Pricing

Since Hopin follows a dynamic pricing model, it’s a good idea to connect with their team directly to get a quote based on your event’s specific needs.

Hopin Pros & Cons

Here’s a balanced look at where the Hopin platform shines and where it falls flat.

Interactive Virtual Venue

The Hopin platform does a great job at creating a sense of being at a live event. Virtual booths enable direct, real-time communication between exhibitors and attendees, simultaneous sessions run in parallel like a real conference floor, and integrated tools like PowerPoint keep presentations professional.

“The virtual booths option provides excellent opportunities for direct communication with event attendees, making networking quite easy and effective. Plus, the ability to host simultaneous sessions, it gives a real event feeling.” — Adrian C. Logistics Account Executive.

Ease of Setup

Hopin is generally straightforward to get up and running, particularly for teams new to virtual event platforms. Users report that the core features are approachable enough to execute events without significant training time.

“It’s easy to set up an event on the portal & they do offer quite a lot of features to increase engagement in events.” — Verified User in Information Technology and Services.

Centralized Event Control

Organizers can manage production, branding, attendee experience, and session scheduling all from one place. No need to jump between multiple platforms or tools.

“I love that you can fully control all aspects of the virtual event from one platform. You can produce the event professionally via Hopin Studio, manage the attendee experience, brand the event and also have an engaging schedule full of different types of sessions and content.” — Verified User in Online Media.

Slow & Unreliable Technical Support

Support response times have frustrated users, with several noting that the team often seemed unfamiliar with the platform’s own features rather than providing confident, knowledgeable guidance.

“Tech support is often pretty slow and looks incompetent. Often, they had no clue how a feature was working; it felt like they were just guessing. Other than that, the programme is only made accessible when your conference comes not even a day before attendees can check the programme and bookmark interesting talks.” — Attila F. Small-Business.

Confusing Attendee Experience

Participants frequently struggle to distinguish between messaging channels, making it difficult to know where their messages, polls, and booth interactions are being directed.

“I do not like that Hopin can be confusing for participants regarding the messaging channels. It’s difficult to ask people if they want to participate on camera at certain booths when they don’t have access to a separate chat room. To make it easier, the conversations should either be visually different or placed in different areas so people know where their messages and polls are going.” — Alex C. Senior Associate.

High Technical Requirements

The platform demands a capable device and specific browser setup, which can create barriers for less tech-savvy attendees and cause friction during login and access.

“Many users have expressed dissatisfaction with Hopin due to its complexity and demanding computing requirements. Not only does the platform require a powerful laptop capable of handling high-level input, but it also requires Chrome for installation. This has proven to be a challenge, especially for those who are not technologically savvy.” — Ken L. IT Programmer.

Why vFairs is a Better Alternative to Hopin

If you’ve been evaluating Hopin or RingCentral Events and finding gaps in customization, onsite capability, or the level of support available before and during your event, vFairs is worth a serious look. Here’s what makes the comparison meaningful:

• All-in-One Platform: vFairs covers every stage of the event lifecycle, from registration and agenda management to exhibitor coordination and post-event analytics, all from a single dashboard. For teams running recurring events, setups can be templatized so you’re not rebuilding from scratch each time.
• Deeper Customization: Organizers can work from existing templates. Or collaborate directly with the vFairs team to build custom features, designs, and workflows tailored to their event, across registration flows, virtual environments, mobile apps, and badge designs.
• Hands-On, Dedicated Support: Every client is assigned a dedicated Customer Success and Project Manager who stays involved from setup through post-event wrap-up. And the quality of support is great too, rated 9.8/10 on G2.

vFairs vs Hopin: At a Glance

Looking at ratings across several key G2 categories, we see that vFairs leads in many of them compared to Hopin (now RingCentral Events). The gaps are especially notable in the quality of support and ease of setup.

Note: Ratings are from April 2026. All ratings are out of 10.

vFairs Key Features

vFairs covers the full event lifecycle across in-person, virtual, and hybrid formats, from registration and check-in to post-event reporting, all in one platform. Here’s a look at some important features:

• Event Registration & Ticketing: Customizable forms, multiple ticket tiers, early bird and group discounts, and 30+ payment gateway integrations. Attendees can select individual sessions at registration, and bulk registration options are available out of the box.
• Mobile Event App: Supports QR code check-in, personalized agenda building, interactive floor maps, push notifications, and attendee matchmaking. Live polls, surveys, and contact exchange are all accessible from the app.
• AI-Powered Marketing Tools: An AI email builder generates campaigns for specific attendee segments without manual copywriting. The AI writing assistant also supports social media captions and landing page copy.
• Event Reporting & Analytics: A single dashboard tracks logins, check-ins, session attendance, booth visits, and individual attendee journeys across all event formats. An AI reporting chatbot answers specific performance questions instantly. Data exports to CSV or PDF and syncs with HubSpot, Salesforce, and Marketo.

vFairs Pricing

At vFairs, we prioritize transparency. Which is why we offer flexible, customized pricing based on your event’s specific type, scale, and needs. Reach out to our sales team today to receive a tailored quote.

vFairs Pros & Cons

Here’s a balanced look at where vFairs delivers and where there’s room to grow.

Responsive, Dedicated Support

One of the most consistently praised aspects of vFairs is the quality of its support team. Users highlight fast response times, proactive communication, and a genuine willingness to go beyond standard assistance.

“The standout strength of vFairs is their exceptional technical support team. They are consistently responsive, patient, and incredibly dedicated, often going above and beyond to help us navigate the platform and bring our vision to life.” — Verified User in Venture Capital & Private Equity.

Ease of Setup

vFairs is designed to be approachable, even for teams setting up a platform for the first time. Users report being able to get hands-on with the build process quickly, with the vFairs team available to fill in the gaps and answer questions along the way.

“The initial setup of vFairs was very easy; I participated and built a lot of it myself, and provided continuing modifications.” — Cynthia Z., Technology Consultant.

Accessibility-First Approach

vFairs has demonstrated a strong commitment to building accessible event experiences. For organizations where accessibility is a non-negotiable requirement, vFairs actively collaborates with clients to ensure features meet those standards.

“From the outset, vFairs recognized this need and collaborated closely with us to make sure every feature was as accessible as possible. We were truly impressed by their expertise and dedication to accessibility.” — Caroline B., Small Business Specialist.

Feature Maturity

Some tools within the platform are still evolving, which can mean occasional limitations depending on what your event requires. That said, the platform releases updates frequently, and users note that the pace of improvement is consistent.

Which Platform Is Right for Your Next Event?

Hopins was a functional platform for virtual and hybrid events, particularly for teams that prioritize broadcast quality and a structured online venue. But as this Hopin review makes clear, the acquisition context matters: this is now a communications company’s events product, not a dedicated event technology platform.

For professional organizers who need end-to-end event management, built natively by a dedicated event technology platform, vFairs is worth exploring. It includes onsite tools, deep customization, reliable support, attendee engagement tools, and a partner who stays engaged through the full event lifecycle. Request a demo to see how it compares for your next event.

Disclaimer: The information in this article about various platforms and their features was accurate at the time of writing. Technology and software platforms continuously evolve, and features, pricing, and capabilities may have changed since publication. This review is based on information sourced from third-party review sites and is not endorsed by any of the platforms mentioned.

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